Who we are
Sarvajana Stores is a family-run grocery, wholesale and packaged drinking water business at Four Corner Junction, Palladam Main Road, Pappampatti, Coimbatore 641016, serving customers since 1964. This policy explains what personal information we collect through this website, calls and WhatsApp, and how we use and protect it.
Information we collect
We only collect what we need to take and deliver your order or answer your enquiry:
- Contact details such as your name and phone number, when you fill in our enquiry form, call us or message us on WhatsApp.
- Delivery details such as your address, area, landmark or shared location, so we can deliver your order.
- Order details such as your grocery list, quantities, event dates, guest counts and any requirements you send us.
- Business details such as your business name or GST number, if you request wholesale or business supply.
- Basic technical data such as browser type and pages visited, which your browser shares automatically when you use the site.
How we use your information
- To confirm, pack and deliver your orders.
- To reply to your enquiries and send quotes for wholesale, business, function or water supply.
- To set up and manage regular orders, such as monthly provisions or weekly water cans, if you ask us to.
- To keep records needed for billing, GST and other legal requirements.
- To improve our products, service and website.
We do not sell your personal information, and we do not send marketing messages unless you ask us to.
How long we keep it
We keep order and contact details for as long as you are a customer and for the period required by tax and accounting laws. Enquiries that do not lead to an order are deleted when they are no longer needed.
Keeping your information safe
We take reasonable care to protect your information from loss, misuse and unauthorised access. Access is limited to the people at Sarvajana Stores who need it to serve you. No method of sending or storing data is completely secure, but we work to keep your details safe.
Your choices and rights
In line with the Digital Personal Data Protection Act, 2023, you can ask us to:
- Tell you what personal information we hold about you.
- Correct or update your details.
- Delete your information, where we are not required by law to keep it.
- Stop using your information for a purpose you previously agreed to.
To make a request, call or WhatsApp us, or visit the store. We will respond as soon as we can.
Children
Our services are meant for adults placing orders for their homes or businesses. We do not knowingly collect personal information from children.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.
Questions about your privacy?
Contact Sarvajana Stores, Four Corner Junction, Palladam Main Road, Pappampatti, Coimbatore 641016. Open · 7 AM – 9:30 PM.
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